Q: How many items for free shipping?
A: Standard delivery is HK$59. Orders with 8 or more items get free standard shipping. Mix brands, products, and flavors freely.
Q: Do I have to buy the same product?
A: No. Mix anything in the store. Once the order totals 8 items, free standard shipping applies.
Q: How long until my order is processed and delivered?
A: We process confirmed orders within 24 hours (except Sat, Sun, and HK public holidays). Delivery is usually 5–10 business days after dispatch. Weekends and HK public holidays don’t count as business days.
Peak promo periods, holidays, bad weather, or busy logistics may add a little time.
Q: Will I get a notice when it ships?
A: Yes — you’ll get a shipping notification. Tracking is included when the carrier provides it.
Q: Can I change the shipping address after ordering?
A: If the order hasn’t entered packing/shipping yet, we’ll try to help, but changes aren’t guaranteed. Contact us ASAP via Contact Us or email contact@sardinemarket.com with your order number and the correct address.
Q: What if something arrives damaged, leaking, or wrong?
A: Email us within 24 hours of delivery (contact@sardinemarket.com) with your order number and clear photos of the item, outer packaging, shipping packaging, and waybill. After we confirm, we’ll arrange reshipment, replacement, or refund case by case. See the Refund Policy for details.
Q: What if no one is home for delivery?
A: The carrier may contact you to rearrange. Redelivery fees from a wrong address, unreachable recipient, or failed delivery may be charged to the customer.
Q: Where do you ship?
A: Hong Kong local delivery for now (Hong Kong Island, Kowloon, and New Territories residential/commercial addresses). Checkout shows the final methods and fees.
Q: How do I reach support?
A: Customer service: contact@sardinemarket.com. General: info@sardinemarket.com. We usually reply within 1–2 business days.
