Q: How many items do I need for free shipping?
A: Standard delivery is HK$59 to both Hong Kong and Macau. Orders of 8 or more items receive free standard delivery. Mix brands, products and flavours freely. Once you enter a Hong Kong or Macau address at checkout, shipping updates to free automatically.
Q: Do I have to buy the same product?
A: No. Everything in the store can be mixed. Choose different brands, fish and flavours; once your order totals 8 items, free standard delivery applies.
Q: How soon will my order be processed and delivered?
A: We process orders within 24 hours of confirmation (excluding Saturdays, Sundays and Hong Kong public holidays). Orders usually arrive within 5–10 business days of dispatch. Saturdays, Sundays and Hong Kong public holidays are not business days.
Delivery may take a little longer during promotions, around holidays, in severe weather or at busy times. Thank you for your patience.
Q: Will I be notified when my order ships?
A: Yes. You will receive a shipping notification, including tracking details where the carrier provides them.
Q: Can I change my delivery address after ordering?
A: If your order has not yet been packed or dispatched, we will do our best to help, but changes cannot be guaranteed. Please contact us as soon as possible via Contact Us or at info@sardinemarket.com with your order number and the correct address.
Q: What if an item arrives damaged, leaking or incorrect?
A: Please contact us within 24 hours of delivery at info@sardinemarket.com with your order number and clear photos of the item, its packaging, the shipping packaging and the waybill label. Once confirmed, we will arrange a reshipment, replacement or refund as appropriate. See our Refund Policy for details.
Q: What happens if no one is available to receive the delivery?
A: The courier may contact you to rearrange delivery. Redelivery costs caused by an incorrect address, an unreachable recipient or no one being available may be charged to the customer.
Q: Why do I need to enter a phone number at checkout?
A: A contact number helps us arrange delivery. The courier may need to confirm the delivery time and location with you.
Q: Where do you deliver?
A: We deliver to Hong Kong and Macau: standard residential and commercial addresses on Hong Kong Island, Kowloon and the New Territories, and addresses in Macau. Shipping is HK$59 to both, and free on 8 or more items. Checkout shows the final delivery options and fees.
Q: How do I contact customer service?
A: Email info@sardinemarket.com. We usually reply within 1–2 business days.
