Shipping policy
Last updated: 7 September 2026
Delivery areas
We currently offer local Hong Kong delivery to standard residential and commercial addresses on Hong Kong Island, Kowloon, and the New Territories. Available methods and fees shown at checkout apply.
Processing time
Orders generally start processing within 24 hours after payment is confirmed. Saturdays, Sundays, and Hong Kong public holidays do not count toward processing time.
Processing may take longer during promotions, severe weather, holiday peaks, or high order volume.
Delivery time and fees
- Standard delivery: about 5–10 business days after dispatch
- Standard delivery fee: HK$59
- Single orders with 8 or more items: free standard delivery
Times above are estimates, not guaranteed delivery dates. Actual delivery can be affected by the courier, weather, traffic, public holidays, or other circumstances beyond our reasonable control.
Receiving your order
You’re responsible for providing a complete, accurate recipient name, phone number, and delivery address, and for ensuring someone can receive the order.
Extra fees may apply if redelivery is needed because of:
- An incorrect or incomplete address;
- No one available to receive the delivery;
- An unreachable recipient;
- Refusal of delivery; or
- A request to change the address after delivery has been arranged.
If a shipment is returned due to customer reasons, we may deduct the original delivery fee, return fee, and redelivery costs before deciding whether to resend. Food products are generally non-refundable.
Damaged packaging or products
If packaging is badly damaged, leaking, or contents don’t match, photograph the outer carton, waybill, and product, and email contact@sardinemarket.com within 24 hours of delivery.
Severe weather
Delivery may be paused or delayed while Tropical Cyclone Warning Signal No. 8 or above, a Black Rainstorm Warning, Extreme Conditions, or any other condition affecting safety is in effect.